Interior Define, as the name sounds, is a website that is owned and operated by an American company, Interior Define Inc., which makes and sells furniture and home décor. Interior Define Inc. was founded by Rob Royer in 2014 and it has been expanding ever since.
One of the challenges a lot of people face after buying a house is furnishing it. Sometimes, you may find the kind of furniture you love, but the colours may not suit you. When you find the colour you would love on your furniture, you will face other issues, such as the size of the furniture, the design, the kind of material it was made with, and so on.
This is why you are going to find out about Interior Define today, so you will no longer face challenges with finding the kind of furniture and home décor you love.
Currently, its headquarters is in San Francisco, but its studios are scattered across the United States. However, you mustn’t visit the studios to be able to order an item from the company. You can visit the Interior Define website, place your orders, and the items will be delivered to you.
In this Interior Define review, you will find out about a company within your vicinity that can help you find your dream furniture. So, from this review, you will discover how the company works, what it offers, how you can pay for the items you bought there, as well as the policies that guide returns and refunds in the company. You will also find out whether Interior Define is a scam or a legit company and what people say and think of it.
So, stay with me as I take you around Interior Define so you can find out as much as you can about it. It’s going to be an adventure you will love taking.
How Does Interior Define Work?
Interior Define specializes in creating and selling different types of furniture and artwork. The company works in two ways as of the time of writing this Interior Define review. One way is that you can select an item in stock, pay for it, and have it shipped to you. If you are opting for this method, you can just visit the Interior Define website, select any of the items you find on the catalog, pay for them, and wait for them to get to you. You won’t have to start discussing the shapes and sizes of the item. You just have to pick up what is available.
The second way Interior Define works is that it can create a customized item for its customers. Here, customers will have to provide information about the size, design, color, and material of the item they want. This will enable the company to create specific furniture or décor by following customers’ specifications.
Another thing about Interior Define is that it can allow you to pay for the items you bought in installments. You will find out more about this in the section of this Interior Define review that discusses the payment methods you can use to pay for your purchases at the company.
Is Interior Define Legit or a Scam?
Are you wonder whether Interior Define is a scam? Should you go ahead and buy your furniture from the company? Does the company offer what it claims?
Well, to answer the first question, Interior Define is legit. The company is owned by an American company, Interior Define Inc., which was founded by Rob Royer in 2014. Ever since then, the company has been growing and taking care of people’s homes and offices. So, as you can see, Interior Define is not a scam because it has been existing since 2014. Since it is still available today, it shows that it has not been closed down by the United States government for fraud. Another thing you may have noticed is that Interior Define is owned by a registered company. So, it is out of place to call the company a scam.
To find out what customers think or say about Interior Define, I went in search of customer reviews that can’t be manipulated by the company. I found some of them on Trustpilot. Well, what I found there shows that some of the Interior Define’s customers are not happy. They complained a lot about the company’s failure to deliver their parcels at the right time. It looks as if Interior Define is having some internal issues it may need to sort out as soon as possible.
So, before placing your order at Interior Define, you should first find out the cause of the hitches with its delivery system.
Subscription and Subscription Plans
You mustn’t subscribe to the Interior Define website before you can look around its virtual catalog and select items. You can even add an item to a virtual cart even though you don’t have an account with the website. But then, you must provide your email address and create an account on the site before you can complete the order process. Moreover, when you have an account with the site, it will be easier for you to buy an item when next you visit the site.
Another thing here is that Interior Define does not have subscription plans. At least, it doesn’t have such a provision as of the time of writing this Interior Define review. So, once you have an account with the site, you won’t be treated differently from any other customer when you want to make any purchases from the company’s store.
If you are visiting Interior Define for the first time and you want to purchase a customzsed set of furniture, you must first create an account with the company’s website before you do that. Note that you can’t meet a designer (whether virtually or in-person) if you are not a subscriber of the site.
Items You Can Buy at Interior Define
When you visit Interior Define, you can buy pieces of furniture and décor for your home and office. But let’s briefly look at some of the items you can buy at the store.
Items for the Living Room
If you want Interior Define to make pieces of furniture for your living room, you will not be disappointed. As of the time of writing this Interior Define review, you can buy the following from the store:
- Sofas: These include
- Sleeper sofas
- Sofas, and
- Modular sofas
- Sectionals: You can buy any of the following if you need them:
- Chaise sectionals
- Bumper sectionals
- Corner sectionals
- Storage sectionals
- Modular sectionals
- Modular: As of the time of writing this Interior Define review, the available modular furniture include:
- Modular sectionals
- Modular Sofas
- Tables: The tables you can get from Interior Define for your living room include:
- Side tables
- Coffee tables
- Media and console tables
- Chairs: Interior Define has:
- Swivel chairs
- Accent chairs
- Chair and a half
- Chaise lounges
- Benches: The benches available at the studios as of the time of writing this Interior Define include different designs of upholstered:
- Storage bench
- Leather bench
- Wood-framed bench
- Metal-framed bench
- Ottomans: The types of ottomans available as of the time of writing this Interior Define review include:
- Storage Ottomans, and
- Accent Ottomans
Items for the Dining Room
Interior Define will help you to own some of the items you need for your dining room. As of the time of writing this article, the items you can buy for the dining room include:
- Rectangular tables, and
- Round tables
Items for the Bedroom
As of the time of writing this Interior Define review, you can buy different items for your bedroom from this company. Some of these include:
- Beds: You can buy both beds and mattresses from the store.
- Bedding: The items here include blankets, throw pillows, duvet covers, sheet sets, bedding essentials, and so on.
- Seating: Such as ottomans, stools, benches, daybeds, chaises, chairs, and so on.
Items for the Office
You can buy or order the desks and chairs you are going to use in your office from Interior Define. The company has acacia desks, leather upholstered chairs, wood-framed, and metal-framed chairs, and so on.
Interior Define sells rugs of different designs. If you want rugs with designs that are vintage-inspired, geometric, or solid, you will find them there. You can also buy rug pads from the store. Most (if not all) of the rugs in the store are hand-woven.
Interior Define makes and sells different designs of:
- Table and Desk Lamps
- Ceiling lights
- Floor Lamps
- Wall lights
You can buy pillows, throws, wall art, and mirrors from Interior Define. You may need to know that most of the materials here are final sale. That is, if you buy any of them, you can’t return them to the company for an exchange or refund. You will find out more on the section of this Interior Define review that discusses returns and refunds.
How to Place an Order at Interior Define
Placing an order on the Interior Define website takes the same process you use for placing orders in any other online store. However, here, you can order in-stock items or made-to-order items, depending on what you want.
Ordering In-Stock Items
In-stock items are piece of furniture and décor that are available for immediate purchases. That is, you purchase the items the way they are, without asking for changes. So, if you are going to order this type of furniture or décor, you can simply click on it, add it to your cart, check out to pay for it, and then wait for the parcel to be delivered. But before doing that, here are things you should bear in mind:
- Every item you will find at Interior Define comes in different colors and materials. Some come in different sizes too. You have to select the color, material, and (in some cases) the size of the item you want to buy before you can order it.
- Interior Define allows its customer to review the items they bought. You can find such reviews on the order page of each item. You should remember to look for them before ordering any item.
Ordering Made-to-Order Items
Made-to-Order items are the furniture or décor that are made specifically for the clients that requested them. That is, they are customized items that are only created when a customer orders them. The design, color, size, and material that a piece of furniture in this category is made with depend on the taste and desire of the customer. So, if you want something different from the ones you see at the studio, you should go for made-to-order items.
Ordering a made-to-order item is simple. You only need to send an email to the support team or chat with any of them to begin the process. Once you contact the company, they will reach out to you and help you to design what you have in mind.
If you feel that contacting customer service may take you a long time, you can click the button on the menu that is tagged “Design Services”. When you do this, you will be directed to a page, where you can book an appointment with a designer in the Interior Design studio that is closest to you. But note that you can’t book an appointment in any of the studios if you don’t log in to your Interior Define account. So, you should open an account first before starting this process.
Interior Define accepts credit cards as the preferred payment method. As of the time of writing this Interior Define review, you can use MasterCard, Visa, Discover, and American Express to pay for the items at the store.
Another thing about Interior Define is that you can pay in installments. You can even break up the payment into 24 installments. This is because Interior Define allows financing for customers that qualify for it. You should check the Interior Define website for more information on this.
Can You Shop with Your Mobile Phone at Interior Define?
Of course, you can use your smartphone and tablet to visit the Interior Define website, search for items from the company, select the ones you want, and pay for them.
As of the time of writing this Interior Define review, the company delivers to only customers in the United States. In short, if you don’t live in the United States, you will not be able to order an item in the store.
Interior Define uses only FedEx for its delivery. The amount you will pay as the shipping fee depends on the type of order you made, the size and weight of the item you bought, the subtotal of your purchases, and any other services you require (such as storage). You can check the Interior Define website for more information on the charges or you can wait until you place an order to find out how much you are going to pay for shipping.
Returns, Refunds, Exchange, Cancellation at Interior Define
As of the time of writing this Interior Define review, you can return items you bought from the company for a refund or an exchange. This means that you shouldn’t worry that if you don’t like what you bought, you may not be able to change it or ask the company to refund you your money. You can also cancel your order if you change your mind about buying an item at the store. However, there are some terms and conditions guiding returns, refunds, exchanges, and cancellations at Interior Define. They include:
- If you bought the item through the in-stock method, you have to return it within 30 days after it was delivered to you.
- If you bought it through the made-to-order method, you should make sure the item is at the company’s studio closest to you within 60 days after it was delivered to you.
- If the item has been scratched, altered, damaged, or stained, it won’t be accepted by the company. This means you won’t get any refunds or have it exchanged.
- Artworks and throws are not eligible for returns.
- If you want to cancel an order for an item you bought through the in-stock method, you should do that within 24 hours of placing the order.
- If you want to cancel the order placed for a made-to-order item, you should do that within 72 hours of placing the order.
- You cannot get the full amount you paid for an item as a refund. You should check the Interior Define website on how the percentage is worked out.
Customer Support at Interior Define
You can contact the Interior Define customer support team through phone calls, email, and live chat. But before contacting the support team, you should first go through the Frequently Asked Questions page because it contains a lot of information you may need. However, the support team is available in case you can’t find what you’re looking for.
Let’s Wrap It Up
This Interior Define review should have given you all the insights you needed about this company. As you can see, it has a lot of items you can use for your home and office. It also makes it easy for customers to finance their purchases.
However, even though Interior Define is not a scam, it seems to be having an internal issue that is preventing it from delivering orders. So, if you are going to buy an item from this company, you should use a financial provider that can help you to retrieve your money if Interior Define fails to deliver at the right time.