SeatGeek Reviews 2024

SeatGeek is an American online marketplace that provides a platform for people to buy and sell tickets to live events. The company and its website were launched in 2009. It is currently headquartered in New York, United States. This piece of information can tell you that SeatGeek is legitimate. It’s part of why we’re bringing it here for you.

As you will find out soon, the SeatGeek website is visited by millions of people from different parts of the world, who are searching for tickets to some events they want to attend. Sellers use that opportunity to list their tickets and make it easier for ticket shoppers to find what they’re looking for.

So, you can visit SeatGeek as a shopper or a vendor. Put differently, you can buy and sell tickets at SeatGeek.

Anyway, let’s continue with this SeatGeek review because that’s how you can find out as much as possible about the marketplace.

If you’re searching for a place to buy tickets to live events, you should stay back and read this SeatGeek review. Here, you are going to find out how to buy your tickets online and have them delivered to your email or physically to your house. You are also going to find out how to sell tickets for an event you’re organizing or a spare ticket you want to give out. Another crucial thing is you will discover whether SeatGeek is a scam or a legitimate place to buy and sell tickets.

So, stay with us until the end of this SeatGeek review because we have a lot of information about the marketplace you may need to know about.

How Does SeatGeek Work?

SeatGeek operates as a ticket aggregator, pulling in ticket listings from various sellers, including professional ticket brokers and individual sellers. When you search for an event on SeatGeek, the platform displays a list of available tickets, sorted by price, location, and other relevant factors. This SeatGeek review will help you understand the process in simple terms:

1. Search for an Event: Enter the name of the artist, team, or event you’re interested in. You can also browse by categories like sports, concerts, or theater.
2. Compare Listings: SeatGeek’s unique feature, the Deal Score, helps you find the best value for your money. The Deal Score rates tickets based on price, location, and historical data, making it easier to spot good deals.
3. Select and Purchase: Once you find the right tickets, you can purchase them directly through SeatGeek. The platform offers various payment options, including credit cards and PayPal.
4. Receive Your Tickets: Depending on the seller and the event, you’ll either receive electronic tickets that can be scanned from your phone or physical tickets mailed to you.

 Since SeatGeek is a legitimate marketplace, it is open to both sellers and buyers of tickets. Even though it was launched in the United States, it offers its services to customers in other parts of the world. But then, you may not find a lot of events or tickets to buy if you’re not in the United States, Canada, or Mexico.

If you want to buy a ticket at SeatGeek, you will have to visit its website. When you get there, you should search for the tickets to the event you want to attend. You may find several tickets to the same event but it’s left for you to go for the one you like most. SeatGeek is never going to force you to pick a particular ticket. All the same, we are going to discuss more about buying a ticket at SeatGeek later.

So, after selecting a ticket at this marketplace, you will have to pay for it to secure its spot at the arena. If you pay for an e-ticket, SeatGeek will make sure it’s sent to your email address. But if it’s the physical ticket you paid for, you are going to receive it at home or at the address you provided while checking out and paying for the order.

Usually, you will receive your ticket within 48 hours before the event begins. If it doesn’t arrive before then, you should alert the SeatGeek support team. If the event is canceled, you will receive a refund. You’re going to find out more about the SeatGeek refund policy as we continue with this SeatGeek review.

Before we move over to the next section of this SeatGeek review, you need to know that SeatGeek is just a marketplace and not the vendor of any ticket you are going to find on its website. That being said, you need to know now that every ticket vendor has a policy and terms. You should bear this in mind while buying tickets at SeatGeek. That way, you can save yourself from losing your money in case of an unfavorable refund policy.

Subscription and Subscription Plans at SeatGeek

Currently, SeatGeek doesn’t have a subscription plan. It allows live event goers to open user accounts on its website but they don’t pay to open or maintain their accounts. So, if you like, you can quickly open an account with SeatGeek so it will be easier for you to buy or sell tickets there.

But if you don’t want to open an account with the company, it’s okay. SeatGeek will allow you to shop as a guest. However, you may not enjoy some of the benefits of having an account with the site if you prefer guest shopping.

SeatGeek’s Features and Benefits

In this review of SeatGeek, we’ll explore some of the key features and benefits that make this platform stand out.

User-Friendly Interface

SeatGeek’s website and mobile app are designed with user-friendliness in mind. The clean layout and intuitive navigation make it easy to search for events and compare ticket options. Even if you’re not tech-savvy, you’ll likely find the platform straightforward to use.

Deal Score

One of the standout features highlighted in many SeatGeek reviews is the Deal Score. This innovative tool simplifies the ticket-buying process by analyzing and scoring tickets based on their value. It considers factors like price, seat quality, and demand to give you an idea of how good a deal you’re getting. This feature helps users make informed decisions quickly.

Interactive Seat Maps

When you select a ticket, SeatGeek provides an interactive seat map that shows the exact location of your seat within the venue. This visual representation helps you understand your view and proximity to the stage or field, enhancing your ticket-buying experience.

Price Alerts

If you’re not ready to buy immediately, you can set up price alerts for specific events. SeatGeek will notify you when ticket prices drop, ensuring you get the best possible deal without constantly checking the website.

Mobile Tickets

In today’s digital age, the convenience of mobile tickets cannot be overstated. With SeatGeek, you can often receive and manage your tickets directly from your smartphone, eliminating the need for printing and ensuring you always have your tickets handy.

Products You Can Buy at SeatGeek

As you already know, SeatGeek is a place to buy and sell tickets to live events. However, let’s use this section of the SeatGeek review to find out the types of events you can find and buy their tickets in the marketplace.

Sports

 When you visit SeatGeek, you can buy tickets to different sporty live events. At the time of writing this SeatGeek review, the available tickets at the store include tickets to NBA, MLB, NCAA, and other events organized by some of your favourite clubs.

Music

If you want to buy a ticket to any concert, festival, or any other trending event, you should check if you can buy it at SeatGeek.

Shows

SeatGeek has tickets to a lot of shows. At the time of writing this SeatGeek review, you can buy tickets to family shows, Broadway shows, classical shows, and comedy shows at the marketplace.

How to Order a Ticket Item at SeatGeek

If you are wondering how to buy a ticket at SeatGeek, here is the process you are going to follow:

1. First of all, visit the SeatGeek website. Alternatively, you can download its app.
2. Create your user account. If you don’t want to have one yet, you can skip this step.
3. Click on the type of event you want to attend.
4. Select the specific event from the drop-down menu.
5. Search through the listings of tickets until you find the one that suits your preferred sitting position, time, price, and any other thing you wish to consider before picking a ticket.
6. Select the ticket you prefer the most to go to its order page. Read through the terms attached to the ticket to be sure you are okay with them. If you want to buy this ticket, you should go to the next step. If not, you should go back to look for more tickets.
7. Click “Go to Checkout” to order the ticket.
8. Provide your contact details (usually your email address and phone number), shipping address (if it’s a physical ticket), and payment details.
9. Complete the process by signing out if you have an account.

How to Sell a Ticket at SeatGeek

It’s simple to sell a ticket at SeatGeek if you have any spare to give out. You can also visit SeatGeek if you have a ticket to resell or if you sell tickets for a living.

All the same, here is the procedure you should follow if you want to sell tickets at SeatGeek:

1. Visit the SeatGeek website or download its app.
2. Create your user account. This is compulsory for anybody who wants to sell tickets at SeatGeek.
3. Upload the tickets you want to sell to your account.
4. Click or tap the tab labelled “Tickets” on your dashboard.
5. Click on the type of event you are selling its tickets
6. Click, “Sell Tickets”.
7. List your tickets by providing all the necessary information and terms.
8. Click, “List Tickets” to add it to the list of tickets viewed by shoppers.

Payment Methods Accepted at SeatGeek

 At the time of writing this SeatGeek review, you can only pay for tickets at SeatGeek with credit and debit cards. However, the company didn’t specify whether they accept every credit and debit card or if they accept only the popular ones. But they do say they only take payments made with American, Canadian, and Mexican credit and debit cards.

Another way you can pay for tickets at SeatGeek is with the SeatGeek promo code. Note that the promo code here simply means SeatGeek Credit.

Your SeatGeek Credit account can be funded through refunds and promos made by the company. You may need to open an account with SeatGeek so you can enjoy the benefits that come with this credit account.

Finally, you have to pay for tickets in US Dollars or Canadian Dollars. You have the option of switching your currency on the website’s homepage. But then, the usual default currency in the marketplace is USD.

If you use Affirm to pay for things, you can use it to buy tickets at SeatGeek. But you can only use this method for eligible tickets. You can tell if a ticket is eligible when there is an Affirm button as one of the payment options.

Shipping Methods and Policies at SeatGeek

Most of the tickets you are going to buy at SeatGeek are e-tickets. However, sometimes, you will buy a physical ticket on the platform. When that happens, SeatGeek will have to mail it to you.

At the time of writing this SeatGeek review, physical tickets are sent to buyers through UPS and FedEx. However, you are likely to receive the ticket within 48 hours to the event. If your ticket fails to arrive shortly before the event, contact SeatGeek to help you sort things out.

If you buy an e-ticket, SeatGeek will send it to your email. The ticket should be in your inbox at least 24 hours after purchase. If you don’t receive it by then, you should contact the SeatGeek support team.

SeatGeek Returns and Refund Policy

Remember that SeatGeek is a marketplace, where different vendors sell tickets to fans that want to attend live events. This is to say that the tickets you find on the platform are not sold by SeatGeek but by private vendors.

You need to remember that SeatGeek is a marketplace because that will make you remember to check through the refund and cancellation terms and conditions attached to any ticket you wish to buy.

All the same, at the time of writing this SeatGeek review, the following are the store’s cancellation and refund policies you may need to know:

• The sale of tickets is usually final. This means most of the tickets you will find at SeatGeek are non-refundable.
• If you choose not to attend an event, you can’t return the ticket for a refund.
• If you wish to return a ticket for a refund or an exchange, you will have to list it on the platform so you can sell it.
• If an event is cancelled by the organizers, you will not receive a refund if the event is rescheduled.
• If an event is cancelled and the organizer fails to reschedule, SeatGeek will refund you the money for the ticket.

Note that SeatGeek is going to refund you your money in either of two ways. One of them is by sending the money to the payment method you used to pay for your order. That is, if you paid for the ticket with a Visa card, for example, SeatGeek will pay your refund into your Visa account.

The second method is by paying the money into your store credit account. If this option is used to pay your refund, you can use the store credit to order another ticket.

Customer Support

You can contact the SeatGeek support team by phone calls. The support team will always be available to receive your calls if you reach out to them from 9 a.m. to 1 a.m. EST. They are available all days of the week. So, you can call them from Mondays to Sundays.

But then, you can only call the SeatGeek support team if you log in to your account. In fact, you will be able to call support after you have purchased a ticket. You will find the “Contact Us” button on your dashboard of the SeatGeek website or app. Remember, if you don’t have an active order, you won’t be able to contact SeatGeek via phone call.

You can also use the live chat option to seek help from SeatGeek. But then, if you decide to use this option, you will be attended to by the site’s support bot. But it will be there to answer some of the questions you have.

If you don’t want to use any of the options mentioned above, you can send an email to the support team. To do this, you’ll have to click the email button under the “Contact Support” option. When you do that, you will be directed to the website’s contact form. You should then fill out and submit the form. The SeatGeek support team will respond to your inquiry, complaint, or suggestion and deliver it to your email inbox.

You also need to visit the Frequently Asked Questions (FAQs) page of the SeatGeek website. When you do that, you are going to find out a lot of things about the company. For example, you are going to find out how to order a ticket at SeatGeek when you visit the FAQs page. If you want to discover how to sell a ticket at SeatGeek, you will find that information there too.

There are so many other things to discover when you go through the FAQs page of the SeatGeek website. You should visit this page before contacting the company’s support team because you may find the answers you’re looking for.

Is SeatGeek Safe and Legit?

A crucial aspect of this SeatGeek review is addressing the platform’s legitimacy and safety. When it comes to buying tickets online, concerns about scams and counterfeit tickets are valid. However, SeatGeek has established itself as a reputable and reliable platform.

You may be wondering whether SeatGeek is a scam because you must have experienced or heard that a lot of online stores are not legit. But if you’re worried about being scammed here, you shouldn’t anymore because SeatGeek is legit.

If you can remember, we told you earlier that SeatGeek was launched in the United States. The thing here is that the company was also incorporated in the country. Since SeatGeek is registered with the government of the United States, you can rest assured that it’s legit. Of course, the government must have checked very well to sure the company isn’t a scam.

Another thing about SeatGeek is that it was launched in 2009. If SeatGeek is not legit, it wouldn’t have been operating up to date. As you know, aggrieved customers would have reported it and had it shut down. But since that’s not the case, you can tell that the marketplace is for real.

Buyer Guarantee

SeatGeek offers a Buyer Guarantee, which provides peace of mind when purchasing tickets. If something goes wrong with your order, such as receiving fake tickets or not receiving them at all, SeatGeek promises to refund your purchase or find you replacement tickets.

Secure Transactions

The platform uses secure payment gateways to process transactions, protecting your financial information. SeatGeek also partners with trusted sellers and brokers to minimize the risk of fraudulent activity.

Customer Reviews

SeatGeek’s reputation is supported by numerous positive customer reviews. Users often praise the platform for its transparency, ease of use, and customer service. While no platform is perfect, SeatGeek’s track record indicates a high level of trustworthiness in the ticket-buying community.

What Do People Say About SeatGeek?

We believe it will be good to know what people say about SeatGeek, especially since we want to make sure the company is not a scam. So we decided to hunt them down too.

While trying to confirm whether SeatGeek is legit or a scam, we decided to search for what customers say about the marketplace. It’s good to say we found a lot of independent SeatGeek reviews and they aren’t bad at all.

One of the places we found SeatGeek reviews we could trust was on Trustpilot. There, more than 8,000 reviewers came out to narrate their experiences with the marketplace and also rate it.

At the time of writing this SeatGeek review, the marketplace was rated 4.4 out of 5 points. With this, we are sure that most customers are happy with their experiences in the marketplace.

Comparing SeatGeek to Other Ticket Platforms

When choosing a ticket platform, it’s essential to consider how SeatGeek stacks up against competitors. Here’s a brief comparison in this SeatGeek review:

SeatGeek vs. StubHub

Both SeatGeek and StubHub are popular ticket marketplaces, but they have some differences. While SeatGeek is known for its user-friendly interface and Deal Score, StubHub offers features like a FanProtect Guarantee, which ensures valid tickets and timely delivery. However, SeatGeek’s interactive seat maps often give it an edge in terms of user experience.

SeatGeek vs. Ticketmaster

Ticketmaster is a primary ticket seller, while SeatGeek operates as a secondary marketplace. This means Ticketmaster often has first access to tickets, but SeatGeek may offer a wider range of options for sold-out events. SeatGeek’s Deal Score and price alerts can also help you find better deals compared to Ticketmaster’s straightforward pricing.

Tips for Buying Tickets on SeatGeek

To make the most of your SeatGeek experience, consider these tips highlighted in this review of SeatGeek:

1. Set Price Alerts: If you’re not in a rush, set up price alerts to be notified of any price drops.
2. Check Deal Scores: Use the Deal Score feature to ensure you’re getting the best value for your money.
3. Read Seller Reviews: Before purchasing, check reviews and ratings of sellers to ensure reliability.
4. Act Quickly: Popular events can sell out fast, so if you find a good deal, don’t hesitate to buy.
5. Verify Ticket Details: Double-check the event date, time, and venue to avoid any mix-ups.

Let’s Wrap It Up

In this comprehensive SeatGeek review, we’ve explored the platform’s features, benefits, and potential drawbacks. SeatGeek stands out as a user-friendly ticket marketplace with innovative features like Deal Score and interactive seat maps. Its reputation for safety and reliability, backed by a Buyer Guarantee, makes it a trustworthy option for purchasing tickets online.

While service fees and seller variability are factors to consider, the overall experience of using SeatGeek is positive for most users. Whether you’re a casual concertgoer or a die-hard sports fan, SeatGeek offers a convenient and reliable way to secure tickets for your favourite events.

Ultimately, the decision to use SeatGeek depends on your specific needs and preferences. By weighing the pros and cons outlined in this review of SeatGeek, you can make an informed choice and enjoy a seamless ticket-buying experience.

You can see from this SeatGeek review that it may be easier to find and buy tickets to your special events. You can also see that you can sell tickets at SeatGeek if you have spares to give out or if you want to resell yours. Since SeatGeek is legit, you won’t have to worry about being cheated when you buy a ticket on its platform.

SeatGeek FAQ:

1. What is SeatGeek?

SeatGeek is an online ticket marketplace where users can buy and sell tickets for concerts, sports events, theatre shows, and more.

2. How does SeatGeek work?

SeatGeek aggregates ticket listings from various sellers. You can search for events, compare ticket options using the Deal Score feature, and purchase tickets directly through the platform.

3. What is Deal Score?

Deal Score is a tool that rates tickets based on factors like price and location to help you find the best value for your money.

4. Are my purchases on SeatGeek safe?

Yes, SeatGeek offers a Buyer Guarantee, ensuring that you receive valid tickets or get a refund if something goes wrong.

5. How do I receive my tickets?

Tickets can be delivered electronically via email or mobile app or mailed as physical tickets, depending on the seller.

6. What fees does SeatGeek charge?

SeatGeek charges service fees that are added to the ticket price. The exact amount varies depending on the event and seller.

7. Can I sell my tickets on SeatGeek? Yes, you can list your tickets for sale on SeatGeek by creating a seller account and uploading your ticket details.

8. How do I set up price alerts?

You can set up price alerts by selecting an event and clicking the “Track” button. SeatGeek will notify you when prices change.

9. What payment methods does SeatGeek accept?

SeatGeek accepts major credit cards and PayPal for ticket purchases.

10. Can I get a refund if I can’t attend the event?

Refunds are typically not available for tickets unless the event is cancelled or rescheduled. However, you can sell your tickets on the SeatGeek platform.

11. How do I contact SeatGeek customer service?

You can reach SeatGeek’s customer service through their website or mobile app by submitting a request or accessing their help center for assistance.